Chase N Ewe

Version 1

Privacy policy

This policy explains how Chase N Ewe Properties & Design (“we”, “us”) processes personal data when you use our website, make an enquiry, subscribe to our newsletter or stay in our properties.

Who we are

We are the data controller for data collected through this site and our guest communications. Contact: chaseneweproperties@hotmail.com.

What we collect

  • Identity & contact details when you enquire, book or subscribe (name, email, phone if you give it).
  • Technical data such as IP address and browser type when you submit forms or browse.
  • Cookie and preference data when you use our cookie banner (necessary cookies always; analytics/marketing only if you opt in).
  • Newsletter subscription and consent records, including timestamps and policy version.

Why we use it (lawful bases)

  • Contract — to take steps at your request before a booking or to perform guest services.
  • Consent — for marketing emails and non-essential cookies when you opt in. You may withdraw consent at any time (unsubscribe link or cookie preferences).
  • Legitimate interests — to run a secure site, respond to enquiries, and improve our services, balanced against your rights.
  • Legal obligation — where we must retain or disclose information by law.

Retention

We keep data only as long as needed for the purpose collected, including legal, accounting and dispute resolution. Newsletter data is kept until you unsubscribe or ask us to delete it, subject to overrides where we must retain records.

Sharing

We use trusted processors (e.g. email delivery, hosting) under contract. We do not sell your personal data. A list of main processing activities and subprocessors is maintained in our admin register and available on request.

Your rights

You may have rights to access, rectify, erase, restrict or object to processing, and to data portability. Submit a request via our Your data rights page—we will verify your identity by email before fulfilling requests.

Complaints

You may complain to the ICO (UK) if you believe we have mishandled your data. We hope you will contact us first so we can help.